Polycom's End Of Life (EOL) Support Policy
Polycom's End of Life (EOL) Support Policy For Hardware Products
Polycom follows industry standard practices regarding the support of its discontinued (EOL) hardware products. Specifically, Polycom typically offers support for a given product for a period of five (5) years after the Sales Discontinuation Date. (Defined below)
In order to notify our end customers and channel partners, Polycom provides a specific End of Service Life (Defined below) date for a given product through our web site at the time the Sales Discontinuation Date is announced. Such notifications will typically be posted on our web site ninety (90) days prior to the Sales Discontinuation Date.
Regardless of the End of Service Life date, Polycom will honor the terms of any applicable warranty and/or any previously sold maintenance agreements which were purchased prior to the End of Service Life Date.
Polycom's End of Life Support Policy For Software
Polycom also follows industry standard practices regarding the support of its software for discontinued (EOL) products. Consistent with such standards, Polycom’s policy is to support software for the most current version and one previous major version OR two years after the release – whichever comes first.
Changes to Polycom's End of Life Support Policy
Although every effort will be made to support EOL products in accordance with our End of Life Support Policy, Polycom reserves the right to change its policy as it deems appropriate. Polycom will announce any changes to the EOL Support Policy through the Polycom Website.
Here is an explanation of some of the terms that we have used in this notice:
Sales Discontinuation Date (Last Order Date)
Any Polycom product being discontinued will be announced as EOL. On the Sales Discontinuation Date, discontinued products are no longer available for purchase from Polycom.
End of Service Life Date
This is the date a Polycom product will no longer be supported by Polycom Global Services. Note that Polycom may, at its discretion, stop offering Time and Materials support services prior to the End of Service Life Date.
For additional information regarding upgrades and recommended replacements for the products and services listed below, please contact your Polycom Sales Representative or Authorized Polycom Reseller.
Discontinued Products
Video
Products |
Sales Discontinuation Date (mm/dd/yyyy) |
Service Discontinuation Date (mm/dd/yyyy) |
PictureTel 240/260 Gateway |
08/28/2000 |
08/28/2005 |
PictureTel 550 System |
01/31/2002 |
01/31/2007 |
PictureTel 760 / 760XL |
12/31/2001 |
12/31/2006 |
760XL |
12/31/2001 |
12/31/2006 |
PictureTel Concorde 4500 |
02/28/2001 |
02/28/2006 |
PictureTel GroupBoard |
08/01/1999 |
08/01/2004 |
Polycom Instructor RP |
09/01/2007 |
10/01/2009 |
Instructor FS VSX |
02/01/2008 |
02/01/2009 |
PictureTel / Intel ProShare |
08/01/2000 |
08/01/2005 |
iPower 600 Series |
10/28/2003 |
10/24/2008 |
PictureTel Interactive WhiteBoard/Flipchart |
10/31/2002 |
10/31/2007 |
iPower 900 |
03/01/2003 |
03/01/2008 |
iPower 9000 Series |
09/30/2005 |
09/30/2010 |
PictureTel LiveLAN |
01/01/1998 |
01/01/2003 |
PictureTel Live50 |
01/01/1998 |
01/01/2003 |
PictureTel Live 100 |
01/01/1998 |
01/01/2003 |
PictureTel Live 200 |
01/01/1998 |
01/01/2003 |
PictureTel 250/350 System |
03/01/2001 |
03/01/2006 |
PictureTel Swiftsite I / II |
05/01/1999 |
05/01/2004 |
PictureTel TeamStation |
01/15/2000 |
12/31/2005 |
ViaVideo II |
12/31/2005 |
12/31/2010 |
ViaVideo I |
05/30/2003 |
05/30/2008 |
ViewStation EX, FX, VS4000 |
09/30/2005 |
09/30/2010 |
ViewStation H323, MP, 512 |
06/30/2004 |
06/30/2009 |
ViewStation SP, 384, 128 |
12/31/2005 |
12/31/2010 |
ViewStation Visual Concert |
09/30/2005 |
09/30/2010 |
VSX 6000 (64mb systems) |
12/31/2005 |
12/31/2010 |
VSX 7000 Series (64 mb systems) |
12/31/2005 |
12/31/2010 |
PVX iRez USB Camera |
7/30/2008 |
9/30/2008 |
HDX 9001 |
06/30/2009 |
07/30/2014 |
Mobile Responder |
12/31/2008 |
12/31/2010 |
Voice
Products |
Sales Discontinuation Date (mm/dd/yyyy) |
Service Discontinuation Date (mm/dd/yyyy) |
SoundPoint IP 300 (SIP and MGCP) |
05/21/2006 |
05/01/2011 |
SoundPoint IP 301 |
05/30/2008 |
03/31/2013 |
SoundPoint IP 320/330 |
12/31/2009 |
12/31/2014 |
SoundPoint 400 |
06/30/2005 |
06/30/2010 |
SoundPoint IP 500 (SIP, MGCP and Generic) |
05/21/2006 |
05/01/2011 |
SoundPoint IP 501 |
08/20/2009 |
08/20/2014 |
SoundPoint IP 601 |
05/30/2008 |
03/31/2013 |
SoundPoint IP 600 (MGCP) |
10/30/2006 |
04/30/2012 |
SoundPoint IP 600 (SIP) |
5/01/2006 |
05/11/2011 |
SoundStation and SoundStation EX |
10/22/2004 |
01/10/2010 |
SoundStation IP 3000 |
09/02/2005 |
06/30/2009 |
SoundStation IP 3000 - 3Com NBX |
06/01/2006 |
05/01/2011 |
SoundStation IP 4000 |
05/31/2009 |
05/31/2014 |
SoundStation Premier and SoundStation Premier EX |
01/21/2005 |
02/21/2010 |
VoiceStation 100 |
05/08/2006 |
05/08/2011 |
Wireless
Products |
Sales Discontinuation Date (mm/dd/yyyy) |
Service Discontinuation Date (mm/dd/yyyy) |
SpectraLink 300 Series |
12/31/1998 |
12/31/2003 |
SpectraLink MOG600 OAI Gateway |
07/31/2004 |
07/31/2009 |
SpectraLink PTB4xx Series |
10/31/2007 |
10/31/2010 |
SpectraLink PTB500, 600, 700 Series NetLink Wireless Telephones |
04/13/2004 |
1/31/2009 |
SpectraLink PTB800 and PTB810 |
02/13/2006 |
3/31/2009 |
SpectraLink PTB8xxA Wireless Telephones |
03/24/2006 |
3/31/2009 |
Link 200 MCU Infrastructure |
3/15/1998 |
3/15/2003 |
Link 2000 MCU Infrastructure |
12/31/1998 |
12/31/2003 |
Link 200/2000 Base Station (300 Series) |
3/15/1998 |
3/15/2003 |
Link 50 Gateways |
4/3/1998 |
4/3/2003 |
Link 150 Model 1 Gateways (300 Series) |
12/31/1998 |
12/31/2003 |
Link 150 Model 1 Gateways (400 Series) |
1/31/1998 |
1/31/2003 |
Link 150 OAI gateway Model 1 (300 Series) |
1/31/1998 |
1/31/2003 |
Link 150 OAI gateway Model 1 (400 Series) |
3/15/1998 |
3/15/2003 |
Link 150 Model 1 Base Station (300 Series) |
12/31/1998 |
12/31/2003 |
Link 150 Model 2 Gateways |
3/8/2001 |
3/8/2006 |
Link 150 OAI gateway Model 2 |
3/8/2001 |
3/8/2006 |
Kirk Z-3020 Handset (02340207, 02340217) |
7/1/2006 |
7/1/2009 |
DECT 6000 Handset (0233580G) |
7/1/2006 |
7/1/2009 |
DECT 1600 (02317910, 02317911) |
1/1/2007 |
1/1/2010 |
DECT 1600 Handset (02318246, 02318296) |
1/1/2007 |
1/1/2010 |
2.4GHz Repeater WRFP4 (02337200) |
1/1/2007 |
1/1/2010 |
2.4GHz Base Station (0233531Q) |
1/1/2007 |
1/1/2010 |
2.4GHz DECT Datamodule (HW86020) |
1/1/2007 |
1/1/2010 |
Kirk Wireless Server 600 IP (02363100, 02363101, 02363108) |
1/1/2007 |
1/1/2010 |
Kirk 2.4GHz Handset (02343807, 02335517) |
1/1/2007 |
1/1/2010 |
Kirk 2.4GHz RFP Connection Module (0233346Q, 0233326Q) |
1/1/2007 |
1/1/2010 |
Kirk Residential Repeater (0233380Q, 0233381Q) |
1/1/2007 |
1/1/2010 |
2.4GHz PP4 Handset (02343607) |
1/1/2007 |
1/1/2010 |
Kirk Wireless Server 3000 |
12/31/2008 |
12/31/2011 |
SpectraLink DSE100/DSX100 |
10/01/2006 |
12/31/2008 |
Network
Products |
Sales Discontinuation Date (mm/dd/yyyy) |
Service Discontinuation Date (mm/dd/yyyy) |
PictureTel 210 Terminal Adapter |
04/28/2001 |
04//28/2006 |
MGC 50 / MGC 100 Modules |
05/11/2005 |
10/11/2009 |
PictureTel Montage MCU |
09/01/2001 |
09/01/2006 |
Polycom Conference Suite |
03/30/2007 |
03/31/2008 |
PictureTel Prism |
09/01/2001 |
09/01/2006 |
ReadiManager LX100 |
02/28/2006 |
02/28/2008 |
ReadiRecorder |
10/30/2007 |
02/28/2011 |
ShowStation |
10/18/2001 |
10/18/2006 |
StreamStation |
04/03/2001 |
04/03/2006 |
V2IU 4300 Series |
05/31/2007 |
04/30/2012 |
WebOffice |
03/30/2007 |
03/30/2010 |
WebStation |
07/10/2000 |
07/10/2005 |
RAS200A |
06/30/2008 |
7/31/2011 |
ReadiManager SE200 |
11/01/2008 |
12/31/2011 |
ReadiVoice |
05/10/2009 |
05/10/2012 |
InnoVox 4000 Media Server |
05/10/2009 |
05/10/2014 |
OCI 1000; OCI 1400 |
11/30/2005 |
12/31/2010 |
Global Services
Products |
Sales Discontinuation Date (mm/dd/yyyy) |
Service Discontinuation Date (mm/dd/yyyy) |
Remote and On-Site High Definition Network Readiness Service |
05/05/2008 |
05/05/2008 |