Polycom offers a breadth of services to help customers maximize their collaboration investments. Working directly with customers or with our partners to jointly deliver services, Polycom Services portfolio allows for an end-to-end delivery of services designed to plan, deploy, support, operate and manage video collaboration solutions.
Our Managed Services offerings allow you to outsource day to day technology management responsibilities to our team of experts as a strategic method to improve operations and accelerate a return on technology investments.
Our team of experts offer simplified and dependable ITIL based processes that deliver better performance, support and service. Our offerings complement and enhance any level of Polycom product support services by supplementing 1st level support and adding proactive monitoring and remote management capabilities.
Remote Management Services
Polycom Remote Management Services allows Polycom to remotely monitor and manage the performance of your RealPresence Platform solution and/or your video endpoints. We provide predictable network reliability, availability, and security for mission-critical video infrastructure, applications and endpoints.
The demands on IT resources continue to grow as companies expand their communications strategies. Companies are looking to extend their network capabilities, deploy and integrate new technologies and encourage adoption as the complexity of expanding UC enabled environments impact peak performance. Working with your IT team, Polycom technical experts can assess your network, identify risks and build a plan to maximize the experience for your video users.
We provide predictable network reliability, availability, and security for mission-critical Polycom RealPresence solutions and your video endpoints. We offer greater flexibility to scale your collaboration investments to meet changing business requirements. We afford you the ability to maximize your collaboration investments with immediately available upgrades while robust reporting allows you to oversee management activities and use the data to make your IT decisions.
Polycom helps you meet the challenges of technology adoption and manage costs of your day to day operations as the expanding use of virtual offices and mobile devices impact your increasing complex communications network. Our services help companies: